Help Centre
Frequently asked questions
Quick answers on wholesale, orders, tracking, returns, and payments. Still stuck? Talk to our team.
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Yes. RISITEX runs a wholesale programme with tier-based pricing and minimum order quantities that flex with your volume. Apply for a business account to unlock trade pricing.
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Our platform is for verified retailers, distributors, and business buyers. Approved accounts get access to wholesale pricing, MOQ ladders, and bulk ordering.
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Tracking is shared after dispatch. Every order shows a live status timeline in your account, from approval through production, dispatch, and delivery.
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Contact support immediately. Changes are subject to the order’s status — once an order is shipped, the address can no longer be changed.
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Submit a return request through customer support with your order number. Returns are accepted within 7 days of delivery for eligible products.
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Refunds are processed after return inspection. Timelines vary by payment method and are credited to your original payment method.
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Payment is made online at checkout through Razorpay — UPI, debit and credit cards, net banking and wallets. Your order is confirmed as soon as the payment goes through, and GST-compliant invoices are issued for every order.
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Yes. Every batch is inspected against a fixed quality standard before dispatch, so consistency holds from the first carton to the last.