Help Centre
Frequently asked questions
Quick answers on wholesale, orders, tracking, returns, and payments. Still stuck? Talk to our team.
Yes. RISITEX runs a wholesale programme with tier-based pricing and minimum order quantities that flex with your volume. Apply for a business account to unlock trade pricing.
Our platform is for verified retailers, distributors, and business buyers. Approved accounts get access to wholesale pricing, MOQ ladders, and bulk ordering.
Tracking is shared after dispatch. Every order shows a live status timeline in your account, from approval through production, dispatch, and delivery.
Contact support immediately. Changes are subject to the order’s status — once an order is shipped, the address can no longer be changed.
Submit a return request through customer support with your order number. Returns are accepted within 7 days of delivery for eligible products.
Refunds are processed after return inspection. Timelines vary by payment method and are credited to your original payment method or RISITEX wallet.
UPI, debit cards, credit cards, net banking, and other supported options. GST-compliant invoices are issued for every order.
Yes. Every batch is inspected against a fixed quality standard before dispatch, so consistency holds from the first carton to the last.